Frequently Asked Questions
Everything you need to know about your order and our exclusive collections.
What are your worldwide shipping options?
We offer international shipping to most countries via DHL and local postal services. Delivery times typically range from 3-7 business days for express shipping and 10-15 business days for standard shipping.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link and your unique tracking number to monitor your package's journey.
What is your return policy?
You can return any unused items in their original packaging within 30 days of receipt. Please note that certain limited edition items or personal care products may be ineligible for return due to hygiene and exclusivity reasons.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment solutions like PayPal, Apple Pay, and Google Pay.
Are the products authentic official merchandise?
Yes, this is the official store. All items, including apparel, accessories, and collectibles, are 100% authentic and designed in-house to meet the highest quality standards.
Do I have to pay customs and import duties?
Orders shipped outside of the European Union may be subject to import duties and taxes. These charges are determined by your local customs office and are the responsibility of the recipient.